Email Migration Issues

Due to unforseen issues, the migration of our email accounts done over this Summer break has not been as seamless as we had hoped.

The new accounts, now part of the SEBMAT Trust, were created without issue and the email addresses remain the same. Old emails have been moved across.

Unfortunately removing the old email accounts from devices and signing into the new accounts have been a major issue.

Please follow the instructions below to access your new accounts.

It's possible that despite following these instructions you will still have issues. Please contact the IT Helpdesk at helpdesk@slougheton.com and we can help you resolve those issues.

 

Remove your account from all Microsoft Apps on your device.

Simply signing out and back in is not enough to log into your new account.

If you are signed in to any other Microsoft Apps on your device (copilot, Teams, Office Apps) please also sign out of these.

 

Please follow the specific step for your device!

 

iOS (iPad/iPhone): Install Edge to Remove Account data

Follow these instructions.

 

Android: Clear App Data in Android Settings

follow these instructions

 

Windows: Clear Cache on Browser

follow these instructions

 

Once you have followed the steps above please attemp to sign back into your account.

 

If you still have issues connecting please email helpdesk@slougheton.com and we'll attempt to resolve the issues for you.